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Subscriber Insights

See what customers experience while on your network

Follow the customer's experience from their point-of-view

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The key to understanding a customer’s experience is to have a 360° picture of their service usage experience.  Powered by our telco Big Data analytics platform, Subscriber Insights add powerful intelligence to your Customer Experience Management (CEM) strategy.  Combining network data with non-network data, Subscriber Insights helps you to visualize the customer’s journey from their point-of-view.

Gather valuable insights into customer activity, such as usage and performance information for devices, services, applications and locations.Dynamic reporting capabilities allow you to mix and match multiple dimensions to deliver enriched data that can be shared with multiple stakeholders across your organization, in whatever format they use.