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VoIP Monitoring

Flying blind when it comes to voice assurance?

Your business depends upon meeting the high expectations your customers have for voice service.

Do you have:

Complete network visibility to pinpoint the source of service interruptions?

  • Proactive alarming to identify network issues? (customer call-in’s don’t count)

  • Tools you need to troubleshoot these issues?

  • Increased number of service escalations that go unsolved?

  • Data needed to meet or show non-violation of SLAs? 

Service interruptions are expensive and time-consuming.  IP infrastructure can present challenges to maintaining voice quality, but with our carrier-grade VoIP solution you can:

  • Detect and fix issues before customers are affected

  • Reduce tier 3 escalations

  • Decrease MTTR

  • Bullet-proof your SLA’s

Our VoIP solution pinpoints the source of issues caused by packet jitter, latency and loss, and delivers a single, end-to-end, correlated view of call flow regardless of media path complexity.

 

In the News

 

Computer Business Review:  Why real-time must mean real-time: The value of customer experience management for VoIP